Brant Airport Limo

Welcome to Brant Airport Limo. By booking our services, you agree to the following terms and conditions:

1. Booking, Pricing, and Payment:

• Online Reservations Only: We only accept secure online reservations through our system. Phone or email reservation requests are not available.
• All bookings must be confirmed via email after submitting an online request.
• Pricing: Prices displayed are for one-way, point-to-point transfers only. Return trips must be booked separately. Prices for vehicle options include local tax and standard gratuity for drivers.
• Rates are flat-rate as quoted during the booking process or via email confirmation.
• Payment Notice: All services must be prepaid via credit card at the time of submission. Once our office reviews and verifies the request, your card will be charged. Rest assured, your credit card will not be charged until we accept your reservation.
• Full payment is required at the time of booking via our secure online payment system, unless otherwise arranged and confirmed in writing.
• Exclusions: 407 ETR tolls and parking fees are not included in the quoted price. These will be added to your final bill if these routes or services are used.
• Additional charges may apply for extra stops, excessive waiting time beyond the standard grace period, or special requests not included in the original booking.
• Confirmation Details: You will receive an email confirmation once your booking request has been reviewed and accepted by our team. Please check your spam folder if you don't see it.

2. Cancellations, Changes, and No-Shows:

• Cancellation Policy: A minimum of 24 hours notice via email to info@mediumaquamarine-finch-171813.hostingersite.com is required for cancellation. A 5% processing fee will be deducted from any approved refund.
• Cancellations made more than 24 hours before the scheduled pickup time are refundable as per the above condition.
• Late Cancellations & No-Shows: Reservations canceled after the 24-hour window or no-shows will be fully charged with no refund.
• Changes to booking details (time, date, location, vehicle type) are subject to availability and must be requested at least 12 hours in advance. Significant changes may result in a price adjustment.
• A 'no-show' (passenger not present at the designated pickup location after the grace period without prior contact) will be charged the full fare and is non-refundable.

3. Service Provision & Conduct:

• We strive for punctuality but are not liable for delays caused by extreme weather, severe traffic accidents, road closures, or other unforeseen circumstances beyond our reasonable control (force majeure). We will maintain communication regarding any significant delays.
• Passengers are responsible for providing accurate flight details (correct airline, flight number, and scheduled arrival time) and pickup information (correct address, contact number).
• Conduct Policy: For the comfort and safety of all passengers and drivers, smoking, vaping, and the consumption of alcohol are strictly prohibited in our vehicles.
• Consumption of illegal substances is strictly prohibited in all our vehicles.
• Passengers are responsible for their luggage and personal items. We are not liable for lost or damaged items left in the vehicle.
• Any damage caused to the vehicle interior or exterior by passengers (including spills requiring specialized cleaning) will be charged to the booking client at the cost of repair or cleaning. A minimum cleaning fee may apply.
• We reserve the right to refuse service to passengers who are intoxicated, abusive, or pose a threat to the driver or vehicle safety.

4. Airport Pickups & Waiting Time:

• Toronto Pearson (YYZ) Pickup Instructions: For Terminal 1, please go to the "Prearranged Services" desk at DOOR "A". For Terminal 3, please go to the "Prearranged Services" desk at DOOR A/"Post 7". Ask the commissionaire to notify the chauffeur for Brant Airport Limo.
• Flight Tracking & Delays: Our chauffeurs track flights and update pickup times accordingly for airport pickups only. If you anticipate any delay due to personal reasons or airline/airport issues, you must notify our office immediately.
• Waiting Time Grace Period (Airport Pickups): Includes 60 minutes for domestic arrivals and 90 minutes for international arrivals after the flight has landed and gated. Waiting time charges may apply thereafter.
• Waiting Time Grace Period (Non-Airport Pickups): Includes 15 minutes waiting time for all pickups going to the airport or other non-airport destinations. Waiting time charges may apply thereafter.

5. Luggage & Child Seats:

• Luggage Capacity: Standard sedan accommodates approximately 2 large suitcases and 2 carry-ons. Please select an appropriate vehicle or contact us if you have excess or oversized luggage. Additional charges may apply for excessive luggage requiring a larger vehicle.
• Child Seats: Child seats are available upon request for an additional $15 CAD per seat. Please specify your needs during booking. Availability is not guaranteed if not requested in advance.

6. Liability:

• Our liability is limited to the cost of the booked service. We are not liable for consequential damages, missed flights, or appointments due to delays outside our direct control as outlined in section 3.

7. Privacy:

• Your personal information is handled according to our Privacy Policy.

These terms are subject to change without prior notice. The terms in effect at the time of booking will apply. Last updated: May 6, 2025